System Outage Notice

Hi there,

We wanted to inform you that our system is currently experiencing an unexpected outage, which is preventing access to order entry and scanning through our portal. Our team is actively working to resolve this as quickly as possible and restore full functionality.

In the meantime, you can continue scanning and submitting cases using the temporary solution below:

Temporary Solution

Step 1: Download the generic scanning app

Download the SnugFit O&P 3D Scanner app from the App Store.

Download App

Step 2: Sign up / Create your account

Use the following Lab ID: XMXS5MuRnb

  • Enter your email and create a password
  • Fill in your clinic details

Step 3: Upload your scans

Simply complete your scan and hit “Upload” (this is connected directly to our system).

Important Notes:

We sincerely apologize for the inconvenience this may cause and truly appreciate your patience and continued support while we work through this.

We will keep you updated as soon as the system is fully restored.

If you have any urgent questions, please don’t hesitate to reach out.