Ordering

1. If I order multiple shoes but only end up requiring one of them, what do I do with the other pair(s)?
   Shoe returns are credited in full provided that the shoe is returned in the original, unmarked packaging and the footwear is not worn, modified or damaged. Also if the shoe is returned with 3 new orders, we will pay for the shipping.
2. If my patient does not like their shoes, may they be exchanged?
   Footwear is gladly exchanged provided that it is returned in its original packaging and the footwear is not marked, discontinued, worn or modified. Exchange is permitted within 3 months of the invoice date so that we keep our inventory current.
3. Do you have inventory of the shoes?
   Yes, at any one time we have over 5000 pairs of shoes in our stock room.
4. I am not very familiar with orthotics and how to order them, do you provide support or seminars?
   Yes, your client services representative would provide some information and training to assist you. They would be capable of supplying in-office support to make the ordering process easier. Another resource is our on staff technical support team, consisting of Orthotists, Pedorthotists and Chiropodists, all are well equipped to assist you. We also offer periodic seminars, provided by our Chiropodist and are scheduled via your territory sales representative.

Support

1. How do I obtain a login and password in order to access the Downloads section of the website?
   If you are a current account, please call your local client services representative or call the lab directly. This area contains files that will assist you in various areas of your orthotic practice.
2. Who should I call if I have technical questions or general inquiries?
   Please feel free to contact your territory representative or call the lab toll free at 1-888-873-3316. Our Customer Service team will be more than happy to assist you. We encourage communication with the lab in order to ensure your patients complete satisfaction.
3. How much is shipping?
   Our shipping support program offers free inbound and outbound shipping for our clients. We require that 3 orders are in the inbound box in order to qualify for the program. Once it is packed and ready to go, contact our customer support team and we will arrange for shipping via Purolator courier.

Fitting

1. If the patient can't try on the shoe before I order them, how do I ensure a proper fit and avoid the patient having to return?
   Being familiar with the shoe styles and matching it with the patient's foot structure and lifestyle is the most effective method of achieving a proper fitting. However, with an orthotic order, you may order an additional shoe if you are unsure of the size.